To request to cancel an order or return a product, please call 1-(800)-453-0349 (Monday-Friday 7:30AM - 4:00PM EST) or send an email to info@HomeImprovementSupply.com.

Most eligible items may be returned within 30 days from the purchase date, subject to the following terms:

• Order cancellations are not guaranteed. Orders that have shipped cannot be cancelled and will be treated as returns. Please contact us as soon as possible to request a cancellation.
• Special-order and custom-order products are final sale and cannot be cancelled, returned, exchanged, or refunded.
• We do not accept exchanges.
• All returns are subject to a 20% restocking fee
• Shipping charges are non-refundable
• All returns must have a Return Merchandise Authorization (RMA) number. We will provide return instructions and the appropriate return address once the return is approved.
• Returned products must be new, unused, in resalable condition, and in their original packaging.
• Approved returns must be received within 14 days of the RMA issue date.
• Customers are responsible for all return shipping costs.
• Shipping charges and fees are non-refundable.
•  Refunds are issued only after the return has been approved and the product has been received and inspected at the appropriate warehouse. Approved refunds will generally be issued using the original payment method.

Special-order and custom-order products cannot be returned or refunded under any circumstances.

We will reimburse you for the returned or cancelled items in the same way that you paid for them. Credits will be issued once a return has been approved and product(s) have been returned to the warehouse in which they came.

Modern Builders Supply makes every possible effort to make certain that you receive your order without damage, however on occasion there are unforeseen conditions out of our control that may cause damage during the shipping process.

If you receive a product that was damaged in shipping, defective, missing parts, or that is not the product you ordered, please contact us at 1-(800)-453-0349 or info@HomeImprovementSupply.com as soon as possible with photographic evidence so that we may arrange a replacement or credit.

Upon receiving your shipment, please inspect your materials promptly and report any damages or missing items to us immediately.

• For all ground deliveries ALWAYS INSPECT YOUR SHIPMENT PROMPTLY AND REPORT ANY DAMAGED OR MISSING ITEMS TO US WITHIN TWO (2) BUSINESS DAYS! We cannot provide reimbursement or solutions of any kind if issues are not reported within two (2) business days, no exceptions.
• For all LTL (freight) deliveries you must be present to sign for your shipment. ALWAYS INSPECT YOUR SHIPMENT AT DELIVERY AND REPORT ANY DAMAGED OR MISSING ITEMS WHEN SIGNING THE BILL OF LADING! We cannot file a claim on your behalf or offer reimbursement of any kind if it is not documented on the Bill of Lading, no exceptions.

For more shipping information CLICK HERE